OceanAir travel is the fastest growing travel & tourism agency in the UAE, as well as the top ranked online travel service provider on the leading International Online portals.
MAIN DUTIES & RESPONSIBILITIES
Handling customer complaints and avoiding low rating reviews.
Manage large amount of incoming calls mails & messages.
Handle complaints and escalate to customer care manger.
Work with customer care manger to ensure proper customer service and quality service is being delivered.
Finding more value addition to increase the number of positive reviews.
Making outbound calls to customers booked our service and getting the feedback and star rating after the tours and services. In case of any complaints report to the manager to take immediate actions to avoid the low rating reviews before the travelers leave the country.
To record, review and respond to customer complaints. Maintaining and delivering a first-class customer service experience to the organization.
Representing the Brand name in a positive and professional manner.
Apply “The Best standard and quality” and a close watch on all customer care and quality care areas. Keep accurate records and documents of customer service actions and discussions.
Compile reports on overall customer satisfaction.
Excellent communication skills.
Proficiency in English and 2nd Language is either German, Italian, French or Spanish.
Ability to multi-task, prioritize and manage time effectively.